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Classification of eTransactions

There are several varieties of e-Sevice that are currently provided to the citizens through the various e-Governance programs under Central and State Government.Private Businesses also provide e-Services. The broad classification of e-Services is G2C, G2B, G2G, G2E, B2B and B2C. These e-transactions can have the nature of statutory services like certificates, permits, licenses etc. They can also be related to non-statutory services like grievance redressal, payment of social pensions and social welfare scholarships, NREGA payments etc. They may be also purely routine and of repetitive nature, like utility bills payment.

In order to get clarity and uniformity across the country in the manner of setting target of e-transactions benefiting the citizens achieving the targets and reporting these figures, the following classification is indicated for use of Ministers of Central Govt. and the State Govt. to facilitate monitoring the progress of e-transactions.


Category A

Category B

Category C

Category D

· All statutory services

· Certificates , Permits and Licenses, Etc

· Payment of Taxes by citizens ( Income Tax / VAT etc)

· Payment of subsidies / scholarships/ Social Welfare Transfers (DBT etc)

· Non statutory services

· Services delivered under PDS/ Rural development schemes

· Utility bill payments (Water Bill, telephone bill and electricity Bill, etc.)

· Other B2C transactions ( eg: Ticket Booking , Banking Transactions, Addition of mobile numbers in Do Not Call registry by Telecom Service Providers etc.)

· Information Access from Various e Governance portals /websites

· Downloading of forms

· Enquiry (such as passport status , dial gov. in service , Railways PNR enquiry , result of an examination etc)


Individual targets are being set up for categories A, B and C. The target rate will be with reference to a month i.e the aggregate number of e-transactions delivered by various agencies in a month across the State.