What is m Governance?
M-Governance is the use of mobile or wireless to improve Governance service and
information "anytime, anywhere". M-Governance is not a replacement for
e-Governance, rather it complements eGovernance . m-Governance takes electronic
services and makes them available via mobile technologies using devices such as
Utilization of all kinds of wireless and mobile technology services,
applications and devices for providing services that benefit citizens,
businesses and government units.
Increases efficiency and effectiveness of government processes and aids the
emergence of the digital citizen.
Extends the reach of effective governance to a larger population.
Improves efficiency, service responsiveness, accountability and cost
effectiveness for government departments.
Some of the Key Initiatives in State:
IRCTC SMS for Madhya Pradesh
Used SMS technology to reach out to the customer and give proper information
about destination & MPT Hotels.
Prior availability of relevant information about the state.
Consumers were given information about Madhya Pradesh through a follow up SMS
after they have booked the ticket.
The users are filtered who booked a ticket to a station in Madhya Pradesh and
then sent an SMS to them. SMS works on all phones and has high acceptability.
SMS Based Monitoring System –
Rural Development (MGNREGS), Zila Panchayat Betul
Mobile technology is used to get the information through SMS from every GP,
Rural Engineering services, Forest Department, NGO and other agency regarding
sanction works, works in progress, employment offered in the day and pending
wages more than 12 days on website www.mgnregabetul.org till 12.00 noon.
Daily work status received through SMS is monitored and each GP and line
departments' report analyzed and effective measures are taken immediately to
improve the progress and making wage payment.
By this system, report of any period (Daily, Weekly, Monthly or between any two
dates) is also generated, so that one can know which agency has not opened the
works, employed Labours continuously or less numbers of Labours are engaged.
Pending wage report also enables us to ensure timely and speedy fund flow.
Daily report is analyzed at Block level, Zila Panchayat level and progress
improvement measures are taken immediately.
It is on public domain so that every citizen can view the status of NREGA works
and Labour in numbers.
Mobile Technology for Maintaining
Law and Order – Khandwa District
The district administration undertook this initiative of introducing mobile
technology for maintaining law and order at the temple. Closed-Circuit
Television Cameras (CCTVs) were installed at important locations in the temple.
The feed of these cameras is then transmitted on mobile phones. The district
officials can monitor the crowds effectively at all times and all the officials
simultaneously get the feeds, which precludes the requirement of being at the
premises all the time. Proactive measures are taken to prevent crowd bottlenecks
and ensure the pilgrimage is a comfortable and soothing affair.